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ABOUT US

Rooted in Zambia. Built on Border Experience.

WHO WE ARE

First Protocol Logistics was founded with a singular purpose: to make trade across Zambia's borders simpler, faster, and fully compliant. Too many businesses lose time and money to clearance delays, incorrect documentation, and clearing agents who go quiet the moment a shipment gets complicated.

We built First Protocol around the opposite of that experience — meticulous documentation, direct engagement with ZRA, and straight communication that treats every shipment, whether it's a single imported vehicle or a fleet of trucks, as if it were our own.

Our team brings decades of combined hands-on experience clearing goods and vehicles at Kazungula, Chirundu and Nakonde — commercial consignments, personal vehicles, the paperwork behind both, and the duty calculations that decide what you actually pay.

First Protocol Logistics operations

MISSION & VISION

Our Mission MISSION

To clear goods and vehicles at Zambia's borders properly, transparently, and without wasted time — handled by people who've done this for years and treat every shipment like it's their own.

Our Vision VISION

To be the clearing agent businesses and individuals trust first when goods or vehicles need to cross Zambia's borders — known for straight answers and work done right the first time.

OUR CORE VALUES

Four principles that shape every interaction, every clearance, and every decision we make.

Integrity

We declare accurately, advise honestly, and never cut corners — even when it would be easier. You're trusting us with your compliance; we don't take that lightly.

Efficiency

Time at the border costs money. We prepare documentation properly and move through every step without unnecessary delay, so your goods aren't sitting in a queue longer than they need to.

Innovation

Customs requirements and ZRA processes change. We keep up with how the rules and paperwork evolve so you don't have to — and adapt quickly rather than sticking to the old way out of habit.

Client-First

Every question gets answered, and every update comes without you having to chase us — regular updates on WhatsApp at every milestone. Your shipment gets treated like it's the only one we're clearing.

OUR CERTIFICATIONS

ZRA Licensed Clearing Agent
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Quick Answers

For most clearances: commercial invoice, packing list, transport document (bill of lading or manifest) and your TPIN. Vehicles also need the export certificate and title. Send us what you have and we'll confirm what's missing.

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Kazungula, Chirundu and Nakonde — and we can advise on other entry points. Tell us your route.

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It depends on the goods, their value and the duty rates — quoting blind would mislead you. Send the details on WhatsApp and you'll get a straight answer fast.

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128 Kitwe Road, Silverest Gardens. Turn right into Kitwe Road — last house on your right. Mon–Fri 08:00–17:00, Sat 08:00–13:00.

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