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ABOUT US

Rooted in Zambia. Built on Border Experience.

WHO WE ARE

First Protocol Logistics was founded with a singular purpose: to make trade across Zambia's borders simpler, faster, and fully compliant. Too many businesses lose time and money to clearance delays, incorrect documentation, and clearing agents who go quiet the moment a shipment gets complicated.

We built First Protocol around the opposite of that experience — meticulous documentation, direct engagement with ZRA, and straight communication that treats every shipment, whether it's a single imported vehicle or a fleet of trucks, as if it were our own.

Our team brings decades of combined hands-on experience clearing goods and vehicles at Kazungula, Chirundu and Nakonde — commercial consignments, personal vehicles, the paperwork behind both, and the duty calculations that decide what you actually pay.

First Protocol Logistics operations

MISSION & VISION

Our Mission MISSION

To clear goods and vehicles at Zambia's borders properly, transparently, and without wasted time — handled by people who've done this for years and treat every shipment like it's their own.

Our Vision VISION

To be the clearing agent businesses and individuals trust first when goods or vehicles need to cross Zambia's borders — known for straight answers and work done right the first time.

OUR CORE VALUES

Four principles that shape every interaction, every clearance, and every decision we make.

Integrity

We declare accurately, advise honestly, and never cut corners — even when it would be easier. You're trusting us with your compliance; we don't take that lightly.

Efficiency

Time at the border costs money. We prepare documentation properly and move through every step without unnecessary delay, so your goods aren't sitting in a queue longer than they need to.

Innovation

Customs requirements and ZRA processes change. We keep up with how the rules and paperwork evolve so you don't have to — and adapt quickly rather than sticking to the old way out of habit.

Client-First

Every question gets answered, and every update comes without you having to chase us — regular updates on WhatsApp at every milestone. Your shipment gets treated like it's the only one we're clearing.

MANAGEMENT

The people overseeing the standards our clearing network is held to.

Duff Sibanda

Duff Sibanda

Overseer of Global Standards & Clearing Systems — Canadian Liaison Office

Based in Canada, Duff brings over 15 years of international operations experience from some of the world's most demanding environments, including senior engineering roles with Schlumberger in Saudi Arabia, real-time operations coordination with Talisman Energy in Canada, and project management across the Middle East, North Africa, and West Africa.

Throughout his career, Duff has coordinated the movement of critical equipment and materials across multiple countries and regulatory environments, Iraq, the UAE, Saudi Arabia, Cameroon, and Canada, where precision, documentation, and compliance were never optional. He holds a certification in Customs Compliance Training and now oversees our global clearing standards, ensuring every shipment moving through our network meets internationally recognized regulatory and customs benchmarks.

Emile Steenkamp

Emile Steenkamp

Standards Officer

Manages the Pretoria Office and based in the Netherlands, Emile brings years of hands on experience moving goods across Europe and coordinating shipments from China and Japan. He oversees our Pretoria office, holding every process, from documentation to final delivery, to internationally recognized standards.

While a dedicated team on the ground handles the day to day operations in Pretoria, Emile provides the oversight and standards guidance that keep the office aligned with our global benchmarks.

His role is simple but exacting: no matter where a shipment starts or ends, it should meet the same rigorous benchmark. It's this outside perspective, paired with deep logistics expertise, that keeps our operations sharp and globally credible.

OUR CERTIFICATIONS

ZRA Licensed Clearing Agent

CREDENTIALS & REGISTRATION

Certificate of Incorporation

No: 120261046402

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TPIN Certificate

No: 2004456582

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Tax Clearance Certificate (TCC)

No: 2614650237

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Quick Answers

For most clearances: commercial invoice, packing list, transport document (bill of lading or manifest) and your TPIN. Vehicles also need the export certificate and title. Send us what you have and we'll confirm what's missing.

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Kazungula, Chirundu and Nakonde — and we can advise on other entry points. Tell us your route.

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It depends on the goods, their value and the duty rates — quoting blind would mislead you. Send the details on WhatsApp and you'll get a straight answer fast.

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128 Kitwe Road, Silverest Gardens. Turn right into Kitwe Road — last office on your right. Mon–Fri 08:00–17:00, Sat 08:00–13:00.

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